1.1. Follow the online purchase instructions and use only our service in case you agree with each statement of sale and usage.
1.3. If you want to contact our customer service, go to Contact us on the website.
1.4. The following company owns a website:
Store URL: https://kamininabioetanol.com/,
EKO KAMINI j.d.o.o.
Karlovačka cesta 52c, 10 020 Zagreb-Novi Zagreb.
3.1. When creating an order or request to us, you guarantee that all information you have provided to us is true and correct. It is your responsibility to contact us as soon as possible about any changes to this information.
3.2. We may collect information about your general use of the Internet with cookies stored on your computer’s hard drive. Cookies contain information that is transferred to your computer’s hard drive.
They help us improve our site and deliver better customized services.
4.1. While we strive to ensure that the display and product description on the website are accurate, please note that we cannot guarantee that your computer screen accurately reflects the actual color of the product. The product images on the website are for illustrative purposes only, and any products you order may differ slightly from that image.
4.2. If we are unable to deliver the product, for example because we do not have the product in stock, it is no longer available or due to a price error on the website, we will notify you via email as soon as possible.
If this happens before we receive your payment and send you an order confirmation, we will not process that part of your order. If you have already paid and we have sent you an order confirmation for that product, we will refund the full amount, including any shipping costs paid for this product and any reasonable costs incurred in returning it to us as soon as possible.
Our right to change these terms
5.1. Our website is intended for sale to consumers only. As a consumer, you have the legal right to cancel an order at any time before receiving the order confirmation or within 14 days of the day the product is delivered to you. This means that if you change your mind or for some other reason do not want to receive or save the product, you can return it within 10 days from the date of delivery and you will receive a fee if:
5.1.1. Product not used / installed.
5.2. The original delivery note must be included in the returned package together with all intact labels.
5.3. Because you are a consumer, we have a legal obligation to provide a product offering that complies with these terms and conditions. As a consumer, you have legal rights regarding products that are incorrect or not as described. These legal rights do not affect your right to return and compensation or anything else in these terms.
6.1. When all the product orders we intend to send you are ready, we will contact you before delivery to inform you of your upcoming arrival. Delivery times may vary depending on the availability of the supplier and the display of delivery times, may be subject to postal delays or events beyond our control for which we are not responsible.
6.2. We are not responsible for any loss or damage you suffer, which is a foreseeable consequence of our violation of these terms, and we are not responsible for any loss or damage that cannot be foreseen. Loss or damage is foreseeable if it is an obvious consequence of our violation or if it is foreseen with you and us at the time the decision is posted on the website.
6.3. We will not be liable for any omissions or delays in the implementation of any of our obligations under these terms and conditions caused by any act or event beyond our reasonable control, including strikes or other industrial actions by third parties, public riots, riots, terrorist attacks or threats of terrorist attacks, war (whether declared or not) or threats or preparations for war, fire, explosion, storm, flood, earthquake, landslides, epidemics and other natural disasters, loss of public or private telecommunications network or inability to use the railway , maritime transport, aircraft, motor transport or other means of public or private transport.
7.1. Payment options are subject to availability, depending on your location:
7.1.1. Bank transfer;
7.1.2. Credit or debit card in our showroom.
The invoice is delivered together with the order or after a few days.
Intellectual property rights
8.1. We own all intellectual property on the Website, including the design, trademarks, logos and copyrights of the Website and those rights, which are displayed in / on the ad content or are available for purchase through the Website. You agree that you will not copy (in whole or in part, in any medium), modify, modify or commercially exploit any of these intellectual property rights or existing or relating to the Website of any product or other rights belonging to us or any to any of the suppliers or their licensors.
8.2. Failure to insist that you perform all of your obligations under these terms and conditions or if your rights are not enforced against you or if it is delayed does not mean that we have waived our rights against you and does not mean that we will not act in accordance with these obligations.
9.1. EKO KAMINI j.d.o.o. supports all manufacturer’s warranties to which the following conditions apply. Warranty service will be provided within two years from the original date of receipt of the goods. EKO KAMINI j.d.o.o. may replace or return the purchase at its discretion.