These are the most common questions we receive from You. We are constantly updating this part of our website so that it contains as much information as possible. If you can’t find the answer to your question, contact us!

No, this type of fireplace is purely decorative.

No, bioethanol burns completely and there is no smoke, soot or ash so a chimney is not needed.

Their safety standards are guaranteed. All our fireplaces have been tested and have a TÜV safety certificate for bioethanol fireplaces! The high quality of the burners (inserts) and the composition of quality bioethanol ensure safe use. The burning of bioethanol (ethyl alcohol base) results in complete combustion so that there is no smoke or other potentially harmful substances or unpleasant odors. Only carbon dioxide (CO2) is emitted in the vapor, which is negligible and does not harm humans. This amount can be compared to the amount of air exhaled by one person, so it is necessary to ventilate the space from time to time.

The space in which the bioethanol fireplace is installed must be at least 25 square meters and the room must have air easily accessible to it.

A liter of bioethanol burns from 2.5 to 3 hours in a standard burner.

You can see them in our showroom at Karlovačka 52c, 10 020 Zagreb (near the Arena Zagreb mall).

The warranty lasts for 2 years, and in order to exercise it is necessary to save the receipt.

We do not offer installation services, but contact us if you need a recommendation! Bioethanol fireplaces come with instructions for use that depend on the type of fireplace. Freestanding and outdoor fireplaces do not require any installation.

You can buy ethanol in our showroom or order it on our website.

Bank transaction for the online offer or order on our website, credit cards (it is possible to pay in installments), or cash in the showroom if you come by to pick up your order.

Our delivery time for fireplaces that we have in stock is up to 3 working days. Fireplaces that we do not have in stock usually arrive 14-20 working days from the order confirmation.

Contact us

Our opening hours are Monday through Friday, 8 a.m. to 5 p.m. On Saturdays we work from 8 a.m. to 1 p.m.

  • Visit our showroom at Karlovačka 52c, 10 020 Zagreb (near the Arena Zagreb mall)
  • call us on (+385)(01) 7789 544
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